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Customer Service

Shipping & Delivery

International shipments may be subject to import taxes and/or customs fees. These fees may be applied to some packages by customs agents when a package reaches its destination country. The decision to apply duty to a shipment and the rate charged is at the discretion of the customs agent and is completely outside of the control of E.R. Horizon Distribution Inc. All customs and related charges are the responsibility of the recipient.

Orders will ship within 2-3 business days. Occasionally, it may be necessary to delay dispatch of an order because of a delay with payment processing or in situations where funds have not yet cleared. It may also be necessary to delay dispatch where our payments partners have advised us to perform additional checks before dispatching an order or indeed where our internal order monitoring "flags" an order for further checks

Order shipping times have been calculated based on previous deliveries, though are approximate and should not be taken as a guarantee of delivery within the specified time-frames.

The following terms are definitions for order status as found on the website:


  • Payment Review - As long as an external payment gateway is verifying the payment information from a sales order, the order is assigned the Payment Review status in the payment system.
  • Processing - Processing means that the order has been invoiced.
  • Suspected Fraud (possible for PayPal orders only) – The order transaction did not pass one or more of the fraud filters and the system receives the response that the transaction is under review by Fraud Service. 
  • Complete - Orders marked as complete have fully been invoiced and have shipped.
  • Canceled - The order can be of this status if the customer calls your web store and asks to cancel an order if the order has not been paid for 

Repairs & Warranty Information

Under the terms of the warranty provided by E.R. Horizon Distribution, Inc., any NSD Power®ball purchased directly from E.R. Horizon Distribution, Inc. (and not through one of its agents) is covered by an unconditional lifetime warranty. At any stage, the NSD Power®ball may be returned (at the customer’s own expense) to E.R. Horizon Distribution Inc. and a refund of the original purchase price will be made. Original shipping costs are not refunded. It is the recommendation of E.R. Horizon Distribution, Inc. that any NSD Power®ball which is returned for a refund should be sent via a recorded delivery service so as to ensure its safe arrival. E.R. Horizon Distribution, Inc. will not be liable for any packages which are lost in transit to them.

If an NSD Power®ball is purchased from a third party and has originated from E.R. Horizon Distribution, Inc., it is eligible for a conditional lifetime warranty. The warranty provided is a manufacturer’s warranty and covers product defects such as broken rotors and faulty LCD counter units.

In all cases, the product component which has failed must at the customer’s own expense be returned to E.R. Horizon Distribution, Inc. When the defective component is received and inspected a replacement component will be dispatched immediately via a standard postal service to the customer›s preferred location. E.R. Horizon Distribution, Inc. will not be liable for faulty components which are lost or delayed in transit to E.R. Horizon Distribution, Inc.

Should a customer prefer, they may also return a complete NSD Power®ball to RPM Sports for repair. The customer is liable for all postal costs and E.R. Horizon Distribution, Inc. recommends that the customer use a recorded delivery service when sending the NSD Power®ball for repair to ensure its safe arrival. E.R. Horizon Distribution, Inc. will not be liable for any packages which are delayed or lost in transit to E.R. Horizon Distribution, Inc.

On receipt of an NSD Power®ball for repair, E.R. Horizon Distribution, Inc. will repair the unit and return it to the customer via a normal postal service.

Refund and Return Policy

Cancelled orders for which payments have already been received will be refunded:

  • In full - if your order has not been dispatched.
  • Less shipping - if your order has been dispatched. In this case where your order has already been dispatched you may return the item to us unopened and in its original condition and upon receipt we will refund your purchase costs less any applicable shipping charges. The customer is liable for the cost of returning the items to us.

E.R. Horizon Distribution Inc. reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet E.R. Horizon Distribution Inc.’s standards. Should E.R. Horizon Distribution, Inc. exercise this right, the customer will receive a full refund with no deductions.

Damages and/or discrepancies must be reported to E.R. Horizon Distribution Inc. within 7 days of order received.

Cancellations, damages, returns, or complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed in writing to E.R. Horizon Distribution, Inc., 105 Schneider Road, Kanata, Ontario, K2K 1Y3 or via email at or

Terms and Conditions of Use

Scope and Purpose of this Disclaimer

This disclaimer document governs your use of our informational website. By using the website located at and its subdirectories, you agree to, and accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website, as that condition prohibits you from doing so. E.R. Horizon Distribution Inc. reserves the right to modify these terms at any time, and thus, you should check for changes before proceeding to utilize the services and content of  By using this site after changes have been made to this document, you agree to accept those changes, whether or not you have reviewed them.

Rights to information published

All materials on this site are protected by copyright and intellectual property laws and are the property of E.R. Horizon Distribution Inc. Unless stated otherwise, you may access and download the materials located on only for personal, non-commercial use. You may not reproduce this material on your personal website, blog, social network, or any other online resource.

Any and all content (including user and visitor generated content) submitted either via email, comment forms, or any other page hosted at or it’s content aggregation systems becomes the property of reserves the right to alter, remove, re-post, re-purpose, market, or trade any such content.

Our Rights to Remove or Reproduce any User-Generated Material

For the purposes of this condition, the term “user-generated material” shall refer to any information, content, or any other media uploaded, posted, emailed, submitted, or otherwise communicated to via any method at any page on or any other content communication or submission medium or forum.

By sharing any contribution or user-generated content (including any text, photographs, graphics, video, audio or any other type of media or content) with ( you agree to grant us, free of charge, permission to use the material in any way we deem fit (including the modification, reproduction, repurposing, or deletion of it). You hereby confirm that your contribution is your own original work, is not defamatory and does not infringe upon any laws of the country from which you are utilizing this site, nor the laws of Canada or The United States of America, and that you have the full rights to accept this condition.

Site content (quality, accuracy and use)

Visitors who use this website and rely on any information do so at their own risk.

This Web site and the attached documents are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Information found at will not always be up to date and cannot necessarily be relied upon.

The information is intended solely for entertainment purposes and may not be used as a substitute for professional advice and/or information, as circumstances will vary from person to person. You should not act or rely upon this information without seeking professional advice. Do not attempt any of the suggested actions, solutions, remedies, or instructions found on this website without first consulting with a qualified professional. They are not intended to be nor do they constitute actionable professional advice. Transmission of this information is not intended to create a professional-client relationship between (or its parent, E.R. Horizon Distribution Inc.) and you.

The owners, editors, contributors, administrators, and other staff of (an E.R. Horizon Distribution Inc. web property) are not qualified professionals, and are simply aggregating information found online for entertainment purposes only.

By using this website, you hereby forfeit any and all claims, past, present, and future, against the owners, editors, contributors, administrators, and other staff of (an E.R. Horizon Distribution Inc. web property).

Restrictions on who can use the website

If you are under 18, please get a parent’s or guardian’s permission before taking part in any community. Never reveal any personal information about yourself or anyone else (for example, school, telephone number, your full name, home address or email address).

By visiting any page at you understand that “adult” content may be encountered that is not suitable for children. You must be at least 18 years of age or have a parent/guardian present while viewing any page or other correspondence or content from the website, (which includes all content and code from any page hosted at or within, or any content or code relating to or from this site that was transmitted via email or other means). (or it’s parent, E.R. Horizon Distribution, Inc.) cannot be held responsible for any harm that is experienced, real or perceived, from viewing, following, or contributing, of any sort of content on this site.

External links – limiting liability for links to other web sites

We are not responsible for the contents or reliability of any other websites to which we provide a link, and we do not, expressly or otherwise, endorse the views and/or content expressed within those sites.

The Actions and Opinions of Other Users

You must not use this website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. Some content found on the pages of within and its subdirectories is created by members of the public. The views expressed are theirs and unless specifically stated are not those of (or it’s parent, E.R. Horizon Distribution Inc.). We accept no responsibility for any loss or harm incurred from the use of this website or any of it’s information or content.

Viruses, Damage and Availability (or it’s parent, E.R. Horizon Distribution Inc.) makes no warranty or claim that functions available on this website will be uninterrupted or error free, that defects will be corrected, or that the server that makes it available, nor the content itself is and/or will be free of viruses, bugs, or other malicious code. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output, and for the security of yourself and the device used by you to view any content from this website.

Legal jurisdiction

The Federal laws of Canada and the Provincial laws of Ontario shall otherwise govern your use of the site where these terms and conditions are not clear or incomplete and you hereby agree to submit to the exclusive jurisdiction of the Canadian Federal and Provincial court system.

Limited Liability, (and it’s parent, E.R. Horizon Distribution Inc.) and its officers, employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use of any content, information, function, or service of at any location within or other related location (such as content feeds, links, emails, letters, documents, and other company products or correspondence).

Though we make a reasonable effort to maintain the resources of this website, they will, from time to time, become out of date, be incorrect, erroneous, or otherwise inappropriate. As noted above, by using this website you agree that you will not follow any instruction, suggestion, step, list, tutorial, or other content on this website or any of its content posted elsewhere until you have appropriately consulted with a licensed professional who is unrelated to this site or it’s parent company in any way.